Titanium Suppliers Australia is committed to providing high-quality titanium products and materials to our clients. This policy is designed to support our commercial and industrial customers with a clear process for returns and refunds.
1. Eligibility for Returns
We accept returns if:
• The item is unused, in original condition, and returned within 14 days of delivery.
• The item is damaged, faulty, or does not match the product description or your order.
Please note: Custom-cut, fabricated, or special-order items are non-refundable unless they arrive damaged or defective.
2. Return Process
To begin a return, please email us at: sales@titaniumsuppliersaustralia.com.au and Include:
• Your order number
• A description of the issue
• Photos (if the item is damaged or incorrect)
Once reviewed, we will send return instructions.
3. Refunds
Refunds are processed once returned items are received and inspected. Approved refunds will be issued to your original payment method within 7 business days.
We may offer:
• A full or partial refund
• A replacement product
• Or a credit for future use
depending on the nature of the return.
4. Return Shipping
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect. In those cases, we will cover the return shipping.
5. Order Cancellations
Orders can be cancelled only if they have not yet entered production or shipping. Custom or fabricated items cannot be cancelled once processing has begun.
6. Questions?
For all return and refund enquiries, please contact: sales@titaniumsuppliersaustralia.com.au
Or call 02 9519 8944
Last Updated: 1 May, 2025